Appointments and Cancellations | Hilton Skin Clinics

Policy | Appointments and Cancellations

All treatments must be paid for at the time of the appointment. Please arrive at least 15 minutes in advance of your appointment time, to book in, make payment and complete the necessary paperwork.


There is a £50 booking fee for appointments. This booking fee is also the cancellation charge for appointment cancellations. We would appreciate the earliest notification possible if you are unable to attend, so that we may re-use the appointment slot.


Notification of a cancellation which gives less than 48 hours notice may be subject to penalties, dependent on circumstances. Hilton Skin Clinics reserves the right to deduct the unattended treatment session from a pre-paid course of treatments, meaning that you will forfeit the session and no refunds will be given. Additional session(s) required to complete a course of treatment will incur additional costs. For those not on a pre-paid treatment programme, Hilton Skin Clinics reserves the right to charge half or the full cost of the treatment session, at our discretion, when cancellation is given with less than 48 hours notice.


Failure to attend an appointment for treatment, without notice, will result in the forfeiture of a treatment session from a pre-paid course of treatment, or the money paid for a treatment session.


If you are running late to meet your appointment booking, please let Hilton Skin Clinics know so that we can try and alter surrounding appointment bookings accordingly. If you are late, your appointment may be delayed further to accommodate later appointment bookings being seen on time. If you are late, the available time remaining for your treatment session may mean that it is cut short. This will not be made up for at another time or appointment booking.


Hilton Skin Clinics try to run the clinic appointments on time and efficiently, however there are always occasions when bookings run behind schedule due to factors beyond our control. If you are kept waiting, please understand that you will be seen as soon as possible. Should we need to cancel, or postpone your appointment for any reason, at short notice, we will make every effort to contact you in advance and rebook your appointment.